Fast, free and
contactless delivery

Free 12-month
warranty

Only as-good-as-new
quality phones

Reduces e-waste

More ways to pay

Phone

FAQs

Returns

FAQs

Take a look through our most Frequently Asked Questions to see if we can help to get the answer you’re looking for.

We’re so glad you asked! An Aznu refurbished phone is a previously used phone
that we take and fix up using thorough and rigorous testing and quality checks.
We don’t put them up for sale until they’re in good-as-new condition
  • Our phones are tested to the absolute highest standard, so we can guarantee no scratches, marks, scuffs or dents on your Aznu phone. And it’ll be fully working on the inside, too. In fact, we’re so sure our phones are in perfect condition, we call them As-New. no fuss, just good-as-new premium phones.

Yes, all Aznu phones come unlocked and all the data is erased before they are sold.

Aznu phones have a minimum battery capacity of 85% (but it’s usually more). And if there are any issues, every Aznu phone is covered under a 12-month warranty, including the battery.

Every Aznu phone comes with a charging cable, wall charger, sim tool and Norton 360 to get you started.

Yes. All Aznu phones are covered under a 12-month warranty.

 

All AZNU phones are Sim Free which means they are network unlocked and ready to receive your SIM from any UK supplier.

 

AZNU phones are from both the UK and EU. All AZNU phones are loaded with the latest UK operating system and are fully UK compliant and to manufacturer’s requirements.

 

All AZNU phones are loaded with the latest compatible android and iOS version at that time. When you first turn on the phone it will update automatically to the latest version.

We supply Apple and Samsung phones. But we’re always working on introducing new brands and products into the Aznu range, so keep an eye out.

Order Information

You can check on how we’re getting on with your order by logging into your account. Just make sure you’ve got your username and password.

Checked out as a guest? No worries. We’ll shoot you a confirmation email when we’ve received your order. And then we’ll notify you again when we’ve shipped your Aznu phone from our warehouse.

We really hate cancelling orders, so we’ll usually only do it if the fab phone you’ve picked out isn’t available anymore.

If your order has been cancelled, send our Customer Service team a message at support@aznumobile.com, and we’ll do our best to help you out.

We accept Visa®, MasterCard®, Debit Cards with all payments being taken by secure payment gate Stripe. We also accept payments via Apple Pay, PayPal and Klarna.

 

 

Yes! We need to verify your credit card details, so the billing address on your card must match the billing address on your order. When you’re checking out, make sure you enter your billing address exactly as it appears on your credit card statement to make your order go as smoothly as possible.

Don’t panic! There are a few reasons why your card might not be accepted. The most common are:

  • The card you’re using has expired.
  • You’ve reached or exceeded your credit limit.
  • You’ve exceeded your daily charge limit.
  • The card number, expiry date or security code have been entered incorrectly.
  • The address you’ve entered doesn’t match the address on record with the bank.

If you’ve checked all those things and you’re still having problems, please contact your issuing bank for help. If your bank confirms there’s no issues with the card you’re using, but you keep running into problems, shoot our Customer Service team a message for more help, by emailing support@aznumobile.com

Our team may ask you for the details of any error messages you’ve received while trying to place your order, as well as the reference for the order seen in the shopping basket. So make sure you keep these handy!

We’ll always charge your credit card as soon as you place your order, so no surprise a few days later.

The charge for your order will appear on your credit card as AZNU

We’ll email your receipt to you immediately after purchase. If you don’t see it, make sure you check your Junk folder!

Sorry – we can’t change your delivery address once your order is placed.

Our carrier will attempt to deliver your Aznu phone from Monday to Friday during business hours. If delivery attempts are unsuccessful, we’ll send the phone back to our warehouse, and issue you a full refund

Shipping Information

Once we’ve shipped your Aznu phone out to you, we’ll send you a shipping confirmation via email. This is where you’ll find your tracking number and the estimated delivery date.

And don’t forget – you can log in to your account any time to review your order status on the My Account page.

We’ll include your tracking number in an email we’ll send out once your phone has left our warehouse. This is also where you can find your estimated delivery date.

You can also log in any time to your account, and check on your order on the My Account page

Shipping times vary by product, but you can keep an eye on your delivery status through your My Account page.

Once we’ve shipped your phone out, it usually takes around 1-3 business days for delivery.

We try to give you an accurate guess of when you’ll get your order, but it’s still just an estimate. We try hard to ship products according to the timelines provided, but sometimes it may get delayed.

For your latest & most up to date delivery status please monitor your order within your My-Account page.

Sorry – once we receive your order, we can’t change your shipping address. As soon as your order is submitted, we send your details over to our warehouse, and our system can no longer retrieve or change them.

Sorry, we can’t give you a specific delivery time. Our carrier will attempt to get your phone to you from Monday to Friday during business hours. If delivery attempts are unsuccessful, the phone will be sent back to our warehouse, and we’ll give you a full refund.

Once your order has shipped you will receive a shipping confirmation via email, this confirmation will contain your tracking number so you can track where your order is and what the estimated delivery date is.

At the moment, we only ship to UK Mainland.

Technical and Warranty Support

If you’ve got any tech related issues with your Aznu phone, hit up the professionals. The original manufacturer of your phone will be able to provide any technical assistance

For Apple: https://getsupport.apple.com/

For Samsung: https://www.samsung.com/uk/support/

Contact our Customer Service team at support@aznumobile.com, and we’ll do our best to help you out.

Returns and Cancellations

We have a 14-day refund policy. If you’re within the 14-day refund policy period and want a refund, visit our Returns page for more info.

If you’re outside the 14-day refund policy period and you want a refund because of a technical or quality issue, please reach out to our Customer Service team for help by emailing support@aznumobile.com

Financing

At Aznu, we’re making it as easy as we can to help you get the phone of your dreams. Spend over £99, and you may qualify for a range of finance options that could help you spread the cost of your Aznu mobile phone into convenient monthly instalments.

We provide 6 and 12 month finance options, interest free. All applications are assessed and managed by our finance provider Klarna.

Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

Klarna Bank AB (publ) registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431.

Your eligibility for finance from Klarna will be subject to your individual circumstances. However, you will need to:

be 18 years or older;

have a valid mobile telephone number and email address;

have a UK home address; and

have a credit/debit card that will be valid for 60 days after placing your order.

Log in to the customer portal at Klarna at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team at Klarna or Customer Service | Klarna UK .

When you apply for Financing with Klarna, Klarna will make a full credit search with credit reference agencies who will supply credit information. The agencies will record details of the search, which can be seen on your credit file, whether or not credit is granted. This record will also be visible to third parties and may affect other organisations’ future decisions on whether or not to provide you with credit. For any questions relating to the credit check process, contact Klarna’s customer support team.

All payments are made by Direct Debit. Your payment will be taken from your account on or around the 5th of each month and won’t start until your new console has been shipped. You will receive an email notification which will highlight the payment has been made. You can use the Klarna App to change your bank details if required.

Log in to the Klarna customer portal Klarna or via the Klarna app, which is available on Android and IOS, to review your purchases and manage your account. If you need further assistance, contact Klarna’s Customer Service team at Customer Service | Klarna UK .

Still have questions? Our customer service team are always super happy to help. You can reach them on 01279 800311, 9am – 5pm, Mon-Fri, or email support@aznumobile.com